UBIDS Institutional Repository
Welcome to the official Institutional Repository of the University for Business and Integrated Development Studies (UBIDS). Explore the rich collection of scholarly works, research papers, theses, academic journals, and institutional publications. This repository preserves and provides open access to the intellectual output of UBIDS, supporting learning, teaching, and research.
Communities in UBIDSpace
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- This community contains peer-reviewed research articles authored by faculty, researchers, and students of SDD-UBIDS. It promotes the dissemination of current research findings across diverse academic fields.
- This Community hosts postgraduate theses submitted by students of SDD-UBIDS. It showcases original academic research across various disciplines and contributes to the university’s scholarly output.
- This community features journals published by SDD-UBIDS. It provides access to scholarly articles that reflect the university’s commitment to research excellence and knowledge sharing.
Recent Submissions
WORK-LIFE CONFLICT AND EMPLOYEE PERFORMANCE AT THE UPPER WEST REGIONAL HOSPITAL, WA, GHANA
(SD. Dombo University of Business and Integrated Development Studies, 2023-08-31) Ernestina Dakyire Guri
The issue relating to work-life conflict and its effects on employee performance has become topical in academic and professional circles. Therefore, the main objective of this thesis is to examine why and how work-life conflict influences employee performance at the Upper West Regional Hospital. To situate the research in its right perspective, the pragmatic worldview was leaned on. Drawing on the role theory and the mixed method approach, questionnaires and key informant interviews, data was gathered from forty-one (41) health workers at the Upper West Regional Hospital. The findings from the questionnaires and interviews unveiled that a significant proportion of staff at the Upper West Regional Hospital experience constant time pressure, high work demands, and stress. The findings also unveiled that job satisfaction among employees at the Upper West Regional Hospital presents a mixed picture. The findings further revealed that job stress is one of the factors in work-life conflict as the presence of stressors related to workload, time pressure, interruptions, and job security are some of the causes of work-life conflict. The study concludes that workload, time pressure, interruptions, concerns about job security, job demands and perceived unfair treatment have been identified as some of the factors that cause job stress for staff at the Upper West Regional Hospital. The study therefore recommends the implementation of effective workload management strategies by the management of the hospital to reduce constant time pressure and high work demands, allowing employees to maintain a healthier work-life balance.
Work-Life Conflict and Employee Performance at The Upper West Regional Hospital, Wa, Ghana
(SD. Dombo University of Business and Integrated Development Studies, 2023-08-31) Ernestina Dakyire Guri
The issue relating to work-life conflict and its effects on employee performance has become topical in academic and professional circles. Therefore, the main objective of this thesis is to examine why and how work-life conflict influences employee performance at the Upper West Regional Hospital. To situate the research in its right perspective, the pragmatic worldview was leaned on. Drawing on the role theory and the mixed method approach, questionnaires and key informant interviews, data was gathered from forty-one (41) health workers at the Upper West Regional Hospital. The findings from the questionnaires and interviews unveiled that a significant proportion of staff at the Upper West Regional Hospital experience constant time pressure, high work demands, and stress. The findings also unveiled that job satisfaction among employees at the Upper West Regional Hospital presents a mixed picture. The findings further revealed that job stress is one of the factors in work-life conflict as the presence of stressors related to workload, time pressure, interruptions, and job security are some of the causes of work-life conflict. The study concludes that workload, time pressure, interruptions, concerns about job security, job demands and perceived unfair treatment have been identified as some of the factors that cause job stress for staff at the Upper West Regional Hospital. The study therefore recommends the implementation of effective workload management strategies by the management of the hospital to reduce constant time pressure and high work demands, allowing employees to maintain a healthier work-life balance.
Exploring The Impact of Gamification on User Retention in Mobile Payment Application: A Mediating Role of Trust.
(SD. Dombo University of Business and Integrated Development Studies, 2024-08-31) Edina Galaa
This study explores how integrating gamification elements into mobile payment systems can enhance user engagement and retention, specifically focusing on Ghana. Despite the popularity of mobile payment applications, user retention remains a significant challenge. Studies have failed to demonstrate how trust mediates the relationship between gamification and user retention. Additionally, there is a lack of research on the post-adoption behaviours of mobile payment applications in developing countries, particularly Ghana. Gamification, which includes features like leaderboards and points, is suggested to build user trust and long-term commitment. The research aims to understand how gamification affects trust and how trust, in turn, influences user retention. Furthermore, the study aims to determine the game elements that significantly influence user trust in mobile payment apps. To achieve the study’s objectives, the study leans on Social Exchange Theory. Using a quantitative research method, data was collected through questionnaires distributed to mobile payment users. The data analysis, conducted with Partial Least Squares Structural Equation Modelling (PLS-SEM), shows that gamification significantly improves user trust and retention. There is a positive correlation between gamification and trust. Also, there is a positive correlation between trust and user retention. Points are game elements that have a significant effect on trust among levels, badges, and leaderboards. The study also found that the impact of gamification varies by demographic factors such as age and education level, with younger and more educated users responding more positively. The study concludes that while gamification can effectively boost engagement and retention, its implementation should be tailored to different demographic groups for optimal results. These insights are valuable for developers and policymakers working to increase the adoption and continued use of mobile payment systems, contributing to financial inclusion and the digital economy in Ghana.
Exploring E-Learning Adoption in Tertiary Institutions in the Upper West Region, Ghana
(SD. Dombo University of Business and Integrated Development Studies, 2024-08-31) Fredrick Kuupille
E-learning is becoming increasingly prevalent in higher education contexts, allowing institutions to provide high-quality, accessible education to their students. However, tertiary institutions in the Upper West Region often face significant challenges in adopting and utilizing e-learning due to organizational, environmental, and technological barriers. This study therefore aims to examine the current state of e-learning adoption in tertiary institutions in Ghana, identify the factors influencing its adoption and use, and provide recommendations to improve its utilization and effectiveness. To achieve this goal, the researcher employed a qualitative research design. Semi-structured interviews and focus group discussions were conducted with faculty members, students, and IT Officers at four tertiary institutions in the Upper West Region of Ghana. The data were thematically analyzed using NVivo 12. The results of the study revealed that e-learning is poorly developed in the four institutions, as it is plagued with many obstacles. The most prominent barriers identified were the lack of technical capabilities, the lack of faculty and student preparedness, and the lack of technological infrastructure. The findings of this study provide valuable insights into the current state of e-learning adoption in tertiary institutions in the Upper West Region. The study also offers several implications for policymakers and managers in their considerations of implementing and utilizing e-learning in these contexts. Finally, this study provides recommendations for future research to further understand and support the development and effective use of e-learning in tertiary institutions
Impact Of Claims and Reimbursement Verification on Healthcare Service Delivery: The Case Of NHIS Monitoring Visit to Healthcare Provider Sites in the Upper West Region
(SD. Dombo University of Business and Integrated Development Studies, 2024-08-31) Abdul Basit Saibu
In the absence of any form of health insurance, out-of-pocket payment for health care lead to a decreased utilization of health services and catastrophic health expenditures. National Health Insurance has been promised financial model for both informal and formal sectors to reduce these problems in many countries. In Ghana, the quality of Ghanaian people lives has increasing improved in general due to the implementation of a robust National Health Insurance Scheme (NHIS). However, in Ghana, fraud in health insurance claims has become a significant problem whose rampant growth has deeply affected the healthcare deliveries. The challenges health insurance schemes faced on claims fraud cannot be overstated. The purpose of the current study was to critically assess verification and re-imbursement of claims, highlighting its contribution to healthcare service delivery in the Upper West Region. The study is grounded on the theory of change and the agency theory. Through a mixed method using a sample size of 132 respondents, it was found that in claim verification and reimbursement men were dominant and a majority of them have formal education and have worked for 3 to 11 years. The results further established that verification of claims processes and tools were strictly adhered by all the health facilities in the Upper West Region. It was also established that claims verification exercise has both positive and negative impact on healthcare service deliveries. The findings established that inadequate resources, training, logistics and financial penalties were the major barriers affecting verification exercises. It was concluded that there is a significant relationship between quality care service delivery and claims verification and reimbursement. It therefore recommended that the NHIA should review staff training, resource its offices and intensify claims verification exercises and sensitize healthcare providers and the insured on healthcare utilization.